With over 30 years experience, Ellyn Goldstein’s expertise spans all areas of Customer Service and Customer Relations. She possesses an in depth understanding of the residential building industry.

Ellyn can share a vast number of ways to improve your bottom line customer service, advance individual performance and increase customer satisfaction by developing and helping you implement effective customer services processes and policies.

There isn’t a type of homeowner or homebuyer Ellyn has not personally met. She brings her keen sense of humor and insight to each meeting and seminar.

Ellyn has functioned as a coach and trainer while holding many positions within the building industry; Sales Manager, Quality Control Director, Purchasing and Contracts Director, Property Manager and Director of Customer Relations.

Ellyn has traveled extensively throughout the US providing seminars, information and valuable materials for both large and small builders.

The seminars are original and developed individually for you, the builder. She can tailor the seminar specifically to the needs of your sales staff, field personnel, service/warranty department and administrative staff.

Presently, Ellyn holds the designation of "CUSTOMER RELATIONS MASTER" from Home Address, an international association with the goals of providing education and recognition of customer service professionals. This prestigious designation is held by less than 25 customer service professionals nationally.

She is the author of two books: "The Welcome Home Guide" and "The Homeowner’s Maintenance Manual."

Ellyn has also been the featured speaker at many Home Builder Associations general membership meetings as well as Sales and Marketing Councils. She combines her skills, talent and experiences in each seminar.